AutomationsHuman Handoff
Human Handoff
AIAI · Monthly tierThe safety net for every AI workflow — when a lead asks for a human, escalates, or the AI isn't confident, it pings your team with full context so you take over seamlessly.
AI
Escalation
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Message sequence
1 step automation
Trigger:On escalation in any AI conversation on your connected number
Synced live from your connected account — fires the moment the event occurs
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Hand off
On escalation“[AI] Detects when a human is needed and alerts your team with the full thread, then pauses automated replies until you take over.”
Funnel
Sent → converted
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AI monthly tier
Unlock AI automations
This automation runs on the AI monthly tier — 24/7 auto-reply, lead qualification, AI booking, FAQ answers, re-engagement, and human handoff.