AutomationsCustomer Satisfaction Pulse
Customer Satisfaction Pulse
ReputationA simple 'rate us 1–5' after each job. Scores 1–3 alert the owner to catch issues fast; 4–5 get a thank-you. Kept separate from review requests so it never reads as review gating.
CSAT
Separate from reviews
Active
SMS Sent
512
Delivery Rate
97%
Response Rate
75%
Conversion
71%
Message sequence
3 step automation
Trigger:The day after a job is marked complete in your connected account
Synced live from your connected account — fires the moment the event occurs
- 1
Satisfaction pulse
Day 1“Hi {first}, how did {business} do? Rate us 1–5 — just reply with the number. We read every one.”
- 2
Thank-you
Day 1 · if 4–5“Thanks, {first}! So glad we nailed it. We're here whenever you need us again. 🙌”
- 3
Owner alert
Day 1 · if 1–3“[Owner alert] {first} rated their visit {score}/5 — worth a personal call to make it right. Full thread: {link}”
Funnel
Sent → converted
Sent512 (100%)
Delivered498 (97%)
Responded386 (75%)
Converted274 (54%)
Test this workflow
Send yourself a preview SMS
Fire the full sequence to your own number to see exactly what customers receive.